Privacy Policy

Privacy Policy

At Aura, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and share your personal information when you visit and shop at www.aura-crafts.com.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide and improve our services to you, including:

  • Personal Information: When you make a purchase or register an account with us, we collect information such as your name, email address, phone number, shipping and billing addresses, payment information, and any other information you provide.

  • Usage Data: We collect information about how you interact with our Site, including your browsing behavior, pages visited, and time spent on the site. This helps us improve your experience on the Site.

  • Cookies and Tracking Technologies: We use cookies and similar technologies to collect information about how you interact with our Site, including your IP address, browser type, and device information. Cookies help us personalize your experience, provide targeted advertising, and analyze site performance.

2. How We Use Your Information

We use the information we collect in the following ways:

  • To Process Orders: We use your personal information to process and fulfill your orders, communicate with you about your purchases, and send you updates about your order status.

  • To Improve Our Services: We analyze usage data to enhance the functionality and content of our Site, improve our product offerings, and ensure that your experience is as smooth and enjoyable as possible.

  • To Provide Customer Support: We use your contact information to respond to any inquiries, concerns, or issues you may have with our products or services.

  • To Send Marketing Communications (if applicable): If you opt-in, we may send you newsletters, promotions, or updates about new products and services. You can opt out of these communications at any time by clicking the unsubscribe link in the email.

3. How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal data. This includes the use of secure socket layer (SSL) encryption to protect sensitive information transmitted online.

However, no method of transmission over the internet is 100% secure, so while we strive to protect your information, we cannot guarantee its absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information. However, we may share your information with trusted third-party service providers who help us operate our business and provide services to you, including:

  • Payment Processors: We use trusted payment gateways (e.g., PayPal, Stripe) to process payments. These providers have their own privacy policies regarding how they handle your payment information.

  • Shipping Providers: We share your shipping information with carriers (e.g., USPS, FedEx, UPS) to deliver your orders.

  • Service Providers: We may share your data with companies that help with customer service, website maintenance, marketing, and analytics (e.g., email marketing platforms, website hosting services).

5. Your Choices

  • Opt-out of Marketing Communications: You can opt out of receiving promotional emails by following the unsubscribe instructions in any email we send or by contacting us directly at [Your Contact Email].

  • Access and Update Your Information: You can view, update, or delete your personal information by logging into your account or contacting our customer support team at [Your Contact Email].

  • Cookies: Most web browsers are set to accept cookies by default, but you can change your browser settings to reject cookies or alert you when cookies are being sent. However, please note that disabling cookies may impact your experience on our Site.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. If you delete your account, we will retain certain information to comply with legal obligations, resolve disputes, and enforce our agreements.

7. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. We are not responsible for the privacy practices or content of these sites. We encourage you to read their privacy policies before providing any personal information.

8. Children’s Privacy

Our Site is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe we have collected personal data from a child under 13, please contact us immediately, and we will take steps to delete such information.

9. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. If we make significant changes, we will notify you via email or by posting a notice on our Site. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions about this Privacy Policy, or if you would like to access, update, or delete your personal information, please contact us at:

Aura Crafts
info@aura-crafts.com
19B Small Industries Estate, Lahore, Pakistan

By using our Site, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.